Placing Orders:

When you order, we will require your name, address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number will also be required so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise, pass your address and contact number to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

Web Orders:

For next day delivery to address’s on the UK Mainland, excluding the Highlands and Islands, orders must be placed before 1pm.

Payment Terms:

If you have an established credit account, our standard terms are 30 days from the date of invoice, unless an alternative period has been arranged. All goods will remain the property of Cooler Sense Ltd until paid for in full.

If you do not have a credit account, your order will only be processed once full payment has been received.

Payment can be made by any of the following methods:

– Debit Card ( Visa / Mastercard  / Maestro )

– Credit Card ( Mastercard / Visa / JCB )

– Depositing funds directly into Cooler Sense Ltd account (or via BACS payment)

– Cheque ( subject to a delay of 5 working days for clearance )

Please note that as part of our Fraud Prevention Measures, all payments by credit or debit card will be subject to address and postcode verification checks. Any transactions where one or more of these checks are failed, may be declined by our Payment Services Provider.

For your added protection, we do not store your card details.

Setting up a Credit Account:

To set up a credit account, you will be required to complete an account application form which can be mailed to you or sent via email.

Please note that credit facilities may be reduced or withdrawn if invoices are not paid in accordance with our standard payment terms.

Prices and VAT:

All prices quoted are subject to net VAT charged at the prevailing rate and may be subject to alteration at any time and without prior notification. Prices are correct at time of going to press, errors and admissions accepted.

Stock Availability:

Although we endeavour to ensure most items in our product Price Lists are available from stock, please note that, where stock is not available, there may be a delay in fulfilling all or part of your order.

When an order is placed, we will confirm if any item is out of stock and will advise an estimated time as to when it will be available for delivery. We will then offer the option of:

– accepting the incomplete order now and then adding the missing item to your next order or:

– holding the whole order until all items are in stock.

Delivery charges will apply in each case in accordance with our Delivery Charges policy.

Pricing and Delivery Conditions, Charges and Dates:

Delivery of your order will occur as soon as possible after the placement of the order, or on a specific date requested, in accordance with the delivery times set out below.
Some products are not suitable to being delivered by Parcel Service and we reserve the right to advise you that we will deliver by pallet and a charge will be made.

Mainland UK customers, excluding Highlands and Islands: Delivery is generally, but not guaranteed, Next Day service, for orders placed before 1pm. Delivery for a specific timing will attract an extra charge.

Highlands and Islands, Offshore UK and Eire customers:Delivery charges and timing upon request and at time of order.

Returns, Refunds and Cancellations:

No products are sold on a “Sale or Return” basis.

Orders for standard items may be cancelled at any time prior to dispatch.

If goods are ordered incorrectly and we are able to accept them back, there will be a handling charge linked to the size of the consignment. Under no circumstances will we accept goods back if they have been opened or returned to us in poor condition or if they were ordered specifically for you.

Goods should be inspected at the time of delivery and any damages or shortages must be reported to us within 3 working days of receipt of the goods for a credit note to be issued or a replacement to be dispatched. If you are unable to inspect the goods at the time of delivery, please ensure that the goods are signed for as “goods unchecked” from the carrier. Without this, we will be unable to make a claim from the carrier for damages.


The contract shall be deemed to have been made in England and the parties to the contract hereby submit to the jurisdiction of the English courts. English law shall be the proper law of the contract.